Oct 17, 2016 • 21M
A Thorough-as-hell Intro to the Kano Model
"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield.
The Kano Model is a tool for visualizing the relationship among features in a meaningful way. It's awesome. You'll need to use your imagination a bit, but stick with it: it's -- and I totally mean this -- the most useful UX method ever. <3
Find show notes at http://libux.co.