In Austin last week I taught a workshop around practical, low-fi, low-overhead strategic design and research techniques used to understand service as an ecosystem and the fluid relationship between its systems and the user experience. It doesn't need to be said that even while we're able to make the case among ourselves to invest resources in service and user experience design (
Operational user research
Operational user research
Operational user research
In Austin last week I taught a workshop around practical, low-fi, low-overhead strategic design and research techniques used to understand service as an ecosystem and the fluid relationship between its systems and the user experience. It doesn't need to be said that even while we're able to make the case among ourselves to invest resources in service and user experience design (