What's up? It's been awhile. There are a few common things folks ping me about: 1. design and user experience research in libraries, 2. links should open in the same window almost always, 3. how I don't think user personas are useful, 4. and the thing that I said once about how "in customer service, the 'customer is always right;' but in user experience design, the user isn't."
The Job-to-be-Done is the Unit of Analysis
The Job-to-be-Done is the Unit of Analysis
The Job-to-be-Done is the Unit of Analysis
What's up? It's been awhile. There are a few common things folks ping me about: 1. design and user experience research in libraries, 2. links should open in the same window almost always, 3. how I don't think user personas are useful, 4. and the thing that I said once about how "in customer service, the 'customer is always right;' but in user experience design, the user isn't."