Metric by Michael Schofield
Metric UX
What can libraries learn from the FANG playbook?
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What can libraries learn from the FANG playbook?

We read "The FANG Playbook" on Stratechery by Ben Thompson, which inspires some thoughts about the opportunity for libraries to exert control over the user experience and their negotiations with vendors, because libraries supply the commodity vendors want: patrons.

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Metric by Michael Schofield
Metric UX
"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield.