Jan 25, 2016 • 17M

What can libraries learn from the FANG playbook?

 
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"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield.
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We read "The FANG Playbook" on Stratechery by Ben Thompson, which inspires some thoughts about the opportunity for libraries to exert control over the user experience and their negotiations with vendors, because libraries supply the commodity vendors want: patrons.