Aug 22, 2016 • 48M

Library Service Design with Joe Marquez

 
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"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield.
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In their January design trends episode, Michael and Amanda guessed that this year would begin the library service design zeitgeist wherein seven months later ALA published Library Service Design, written by Joe Marquez and Annie Downey. #CalledIt. In this episode of the podcast, Joe and Michael talk about service design, the role of the UX designer, organizational inertia and inherited ecology, blueprinting, and a lot more.

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