The DELIGHTful Episode was the second we ever recorded, but otherwise lost until recently. We read Jim Shamlin's "Satisfaction, Delight, Disappointment, and Shock." We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert.
The DELIGHTful Episode
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Metric UX
"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield.
"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield. Listen on
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Michael Schofield
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The DELIGHTful Episode