Jun 15, 2015 • 29M
The DELIGHTful Episode
"The user experience is a metric." Brief high-level practical design strategy thinking and strategy by Michael Schofield.
The DELIGHTful Episode was the second we ever recorded, but otherwise lost until recently. We read Jim Shamlin's "Satisfaction, Delight, Disappointment, and Shock." We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert.