Metric is a writeup and podcast interested in practical, pretty-hardcore UX and service design topics. I write to help think-through ideas I’m struggling with, for folks who’ve already run the gauntlet and enjoy really getting into the weeds.

It’s not often polished, but I find great value in writing these - I hope you might too.

And me? I am service designer and specialize in #researchOps: systems of discovery, design, and development that bake strong user-feedback loops into the DNA of the company. Right now, I am the director of engineering at Letterhead. Connect with me on LinkedIn or let’s be friends on Twitter.

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Subscribe to Metric by Michael Schofield

The user experience is a metric. This is a newsletter interested in high-level practical design thinking by Michael Schofield, whose podcast DScout rated as one of the best 👐.


Service Designer. I think about #ux ( and 💀 #design mindfulness ( Director, Engineering @WhereByUs. I do #researchOps.